To Get remote support please use this button. And then follow the steps below

Step 1

Click the button, you’ll get a download pop up. (the location of this will vary depending on the browser your using).

Step 2

Click open on file that pops up.

please note: you will back asked to allow this to make changes to your computer if you have local admin permissions or know the credentials please type them in and select ‘yes’ if not then please select ‘no’

Step 3

You should now have a new window appear and it will say waiting for a technician

We will now be able to connect to you machine